Frequently Asked Questions
How do I contact Revgear?
We love to hear from our valued customers, so please do not hesitate to reach out if you have any questions or comments regarding your purchase.
We are located at:
15073 Keswick St,
Van Nuys, CA 91405
You can reach our support team at:
You can reach us by phone at:
Toll Free: 800-767-8288
Monday to Friday: 9am - 5pm PST
Saturdays and Sundays: Closed
You can also send us a message through our contact page.
There is a problem with my order. What should I do?
Give us a shout and we’ll work with you to take care of it. Reach us at 800-767-8288 or Internationally at 818-781-7277. Call us 9:00 am to 5:00 pm PST, Monday through Friday or email anytime at firstname.lastname@example.org.
A confirmation email will be sent after the checkout process, and a UPS tracking code will be sent when your order ships within 72 hours. If you don’t receive these, please contact us.
Is my gear guaranteed? How can I make a return?
Revgear products are covered by a 100% money-back guarantee, you can return a Revgear product for any reason within 14 days of purchase for refund or exchange. For all the details, see our return page here: https://revgear.com/guarantee/
What payment methods do you accept?
Revgear accepts Visa, American Express, Mastercard, Discover and Paypal.
What can I expect for shipping?
Revgear.com offers the following shipping options: UPS, FedEx and USPS.
Place your order by 8am Pacific and we’ll ship within 2 business days. If you place your order Friday after 8am Pacific through Monday 8am Pacific, we’ll ship Tuesday. The delivery time and rates will depend on the products you’ve purchased and where they ship to.
A confirmation email will be sent after the checkout process, and a tracking code will be sent when your order ships. If you don’t receive a tracking code, please contact us.
Up to 7 business days. All US addresses.
2 business days. Physical addresses only. Not available for PO Box and APO/FPO addresses. Order must be placed by 8am Pacific to ensure 2-day delivery.
1 business day. Physical addresses only. Not available for PO Box and APO/FPO addresses. Order must be placed by 8am Pacific to ensure next day delivery.
Saturday Delivery: UPS and FedEx charge extra. USPS delivers at standard rate. Not available for PO Boxes and APO/FPO addresses.
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Business days are defined as Monday-Friday, excluding holidays.
Shipping carrier’s delivery schedules vary during peak holidays. Carriers do not ship or deliver on: New Year's Eve; New Year's Day; Martin Luther King, Jr. Day; Presidents' Day; Memorial Day; Independence Day; Labor Day; Thanksgiving Day; Day after Thanksgiving – Only Air and International packages will be delivered; Christmas Eve; Christmas Day. Additional shipping holidays for those with PO/APO and FPO addresses: Columbus Day; Veterans' Day.
International shipping is available via USPS on most products. Drop ship products excluded.
Shipping restrictions apply to over-sized or heavy products. Over-sized or heavy products cannot be shipped using the USPS, or to P.O. Boxes, APO/FPO/DPO, or internationally. A Revgear customer representative will contact you to advise actual shipping charges.